Return Policy

Thank you for shopping with Balaji Fine Chem. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

Returns

You have 15 days from the date of delivery to initiate a return.
The item must be unused, in its original packaging, and in the same condition as received.
A valid proof of purchase order receipt or invoice is required for all returns.

Non-Returnable Items

Certain items cannot be returned, including:

Customized or personalized items
Perishable goods or hazardous materials
Items purchased on clearance or final sale

Return Process

To initiate a return:

Contact our customer support team at balajifinechem@gmail.com or sales@balajifinechem.com.
Provide your order details and reason for the return.
Our team will provide instructions on how to return the item.
Ship the item back to the address provided. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed within 15 business days to the original payment method.
Shipping charges are non-refundable unless the return is due to our error.

Exchanges

If you need to exchange an item, follow the return process and place a new order for the replacement item.

Late or Missing Refunds

If you haven’t received a refund within the specified timeframe, check with your bank or payment provider.
If the issue persists, contact us at balajifinechem@gmail.com.

For any questions or concerns regarding our return policy, reach out to us at:
Email: balajifinechem@gmail.com / sales@balajifinechem.com
Phone: +91 9517695103
Address: Rustomjee Building J-19, Gala No. 102, Global City, Near Rustomjee Cambridge International School, Virar (West), Maharashtra, India, Pin code: 401303